Returns / Exchanges:

Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.

Exchanges are strictly allowed only for the same item, colour and size.

Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.

We will not attend any exchanges for a different colour, size and design or any wrong purchases.

Examples of un-permitted requests:

• “I change my mind”
• “The size doesn’t fit me”
• “I don’t’ like this design”
• “I wish to change to another size”
• “I’ve bought or clicked on the wrong product / variant”
• “I want to change to another colour”
• “I don’t like the material of the product”

Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.

Item must be returned within 3 working days from the date on the official receipt with tags still attached.
Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.

Customers must notify the person-in-charge on any postages made.

• Kindly update the parcel movements to us (tracking number).
• Customers will be responsible to ensure the item are safely delivered.
• Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
• Exchanges will be processed within 7 working days after receipt of the returned goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at adm.harabella@gmail.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at adm.harabella@gmail.com for questions related to refunds and returns.